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Customer Support Executive resume example
Support teams track everything: CSAT, first response time, resolution rate. Use those numbers to show you're fast, reliable and calm under pressure.
Summary
Customer support executive with 2 years of voice, chat and email support for a fintech app. Fluent in English, Hindi and Telugu. Known for high CSAT and clear escalation notes.
Experience bullets
Each follows action verb + what you did + measurable result.
- Resolved 60+ tickets a day across chat and email at a 94% CSAT, above the 88% team average
- Cut first response time from 4 hours to 45 minutes by building 30 Freshdesk macros for common issues
- Wrote 25 help-centre articles that reduced repeat "how do I" tickets by about 15%
- Handled escalations for high-value customers, retaining 9 of 10 accounts at risk of churning
- Onboarded and shadowed 6 new agents during a peak-season hiring drive
Illustrative examples. Swap in your own real numbers; never invent results.
Skills to list (if you have them)
- Customer service
- Freshdesk
- Zendesk
- CRM
- Ticket triage
- Written communication
- Hindi
- English
Tips for this role
- List the languages you support customers in; it's often a hard requirement.
- Use the team's own metrics (CSAT, FRT, AHT) and show yours against the average.
- Mention shift flexibility only if the job post asks for it.